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Welcome to Issa Medical Group                                                             Useful links

Opening Times

Issa Medical Centre                                                                                                        

Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday 
(Emergency Appointments only)
08.00 - 11.00


Beech Drive

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 13:00 (The Surgery, Garstang Rd, covers the practice)
Friday08:00 - 18:00

The Surgery

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday 
(Emergency Appointments only)
08.00 - 11.00 (Issa Medical Centre covers)

All practice phone lines are open from 8:00 until 18:30

appointments  online services Prescriptions

contact health info community support

friends and family test newsletter plans

 

Patient Information

As a practice we must continue to follow the strict infection, prevention and control measures to limit the risk of the virus to you as patients and to our staff. This means that where possible our staff and clinicians will remotely triage and assess your needs before determining if a face-to-face appointment is required. If your needs can be met safely via the telephone or video consultation then this will take place. If a clinician feels you require a face-to-face appointment then this will be arranged. We have been operating in this way since the start of the pandemic in order to continuing providing all patients with access to our services.

The current pandemic situation is challenging for everyone in different ways and we appreciate that the situation we all find ourselves in can be frustrating sometimes. Unfortunately, a number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients. This is not acceptable and we will not tolerate this sort of behaviour towards our staff - all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken. You can read the full policy here: https://www.issamedicalgroup.co.uk/info.aspx?p=20

For patients registering with Issa Medical Centre: Please now note that due to us offering an essential Covid-19 vaccine service at the practice, we are having to streamline administration tasks. Patients can collect registration forms any weekday between the hours of 8:30-18:00 and we will ask that once you have completed your forms to contact the surgery on 01772 759330 and you will be advised which day you can return the forms to us as it will need to be on a day when the practice is not administering the Covid-19 vaccine. 

Important notice: Please note that the prescription line will now be open until 3pm from Monday 24th May 2021, due to staffing issues across both sites we had to reduce the opening hours of the prescription line, but are now working towards being able to reopen the lines for longer periods of time. Patients will be able to call the prescription line on 01772 237615 Monday - Friday between the hours of 9am-3pm. Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Thank you in advance for your continued support and co-operation. 

Please be advised that availability is limited and will be by pre-booked appointment and urgent on the day only. Access may not always be provided at this surgery and you may need to travel to an alternative practice.  If no appointment is available you may be directed to alternative services such as NHS 111.

These appointments will not be available to book online - therefore please speak to a member of our reception staff for further advice. 

PATIENT INFORMATION

BEECH DRIVE SURGERY TELEPHONE NUMBER WILL CEASE AFTER 30TH JULY 2021, THE NEW NUMBER FOR APPOINTMENTS WILL BE 01772 253554

THE PRESCRIPTION LINE NUMBER 01772 237615 WILL REMAIN THE SAME.

Covid - 19 Information

We are requesting that any patients who attend the surgery MUST wear a face mask or face covering. This is to ensure the safety of all patients and staff throughout the surgery during this time.  

To ensure the safety of patients and staff our practice policy has changed: We are now asking all patients to arrive no earlier than 5 minutes before their appointment time so that we can adhere to social distancing throughout the practice. If patient's arrive earlier than this then they will be asked to wait outside. We hope you understand that this is to protect everyone entering the building. Thank you in advance for your continuing support and co-operation. 

For the time being we are not offering our extended service until 8pm. Therefore, the building will close each weekday at 6pm and the phone lines will close at 6:30pm.

The practice are in the process of sending out text messages to eligible patients which include a link to book a Covid-19 vaccine - please be assured that this is a legitimate text message. You can click on the link which will lead you to the booking page to pick a time slot to attend for your appointment. However, we will never ask for your bank details or ask for money for the vaccine so if you receive a text / email like this then it is a scam - please do not give anyone your bank details!!

Please note we are unable to provide patients with a Covid Vaccination Certificate. Proof of your vaccination status will be available on the NHS app, which is also valuable for accessing your health records and ordering repeat prescriptions. The NHS app can be downloaded from here for iPhone or here for android. Please see the Gov.uk website for further information. Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you have completed your course of the vaccine, the letter may to take up to 5 days to reach you.

 NHS

 


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(Site updated 16/06/2021)
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