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Welcome to Issa Medical Group                                                             Useful links

Opening Times

Issa Medical Centre                                                                                                        

Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday 
(Emergency Appointments only)
08.00 - 11.00


Beech Drive

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 13:00 (The Surgery, Garstang Rd, covers the practice)
Friday08:00 - 18:00

The Surgery

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday 
(Emergency Appointments only)
08.00 - 11.00 (Issa Medical Centre covers)

All practice phone lines are open from 8:00 until 18:30

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Patient Information

                                                                                                                               

Due to a change over of telephone systems we will experience some offline time from 1pm onwards on 26.11.20. We are currently unsure how long we will be offline for however the telephone company will work as quick as they can. Thank you in advance for your co-operation.

As a practice we must continue to follow the strict infection, prevention and control measures to limit the risk of the virus to you as patients and to our staff. This means that where possible our staff and clinicians will remotely triage and assess your needs before determining if a face-to-face appointment is required. If your needs can be met safely via the telephone or video consultation then this will take place. If a clinician feels you require a face-to-face appointment then this will be arranged. We have been operating in this way since the start of the pandemic in order to continuing providing all patients with access to our services.

The current pandemic situation is challenging for everyone in different ways and we appreciate that the situation we all find ourselves in can be frustrating sometimes. Unfortunately, a number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients. This is not acceptable and we will not tolerate this sort of behaviour towards our staff - all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken. You can read the full policy here: https://www.issamedicalgroup.co.uk/info.aspx?p=20

Important notice: Please note that the prescription line will close at 1pm until further notice from Monday 16th November due to staffing issues across both sites. Patients will be able to call the prescription line on 01772 237615 Monday - Friday between the hours of 9am-1pm. Thank you in advance for your continued support and co-operation. 

Please be advised that availability is limited and will be by pre-booked appointment and urgent on the day only. Access may not always be provided at this surgery and you may need to travel to an alternative practice.  If no appointment is available you may be directed to alternative services such as NHS 111.

These appointments will not be available to book online - therefore please speak to a member of our reception staff for further advice. 

Please note there is now a new dedicated script line phone number for all requests and medication queries for all of our surgeries. The number is: 01772 237615 from Monday - Friday 9am-5pm. Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Covid - 19 Information

Due to the current issues of Coronavirus we are currently not offering face to face appointments unless asked directly by a Doctor/Clinician. This is to limit the spread of the virus and to keep GP's, clinicians, staff and patients safe. We will also not be offering any pre-bookable appointments or online bookings. Patients are able to call at 8am to book a telephone consultation and a face to face appointment will be arranged where necessary. 

We are requesting that any patients who attend the surgery MUST wear a face mask or face covering. This is to ensure the safety of all patients and staff throughout the surgery during this time.  

As the new guidelines change nationally on Thursday 5th November, if you require any information please visit the following website: https://www.gov.uk/guidance/new-national-restrictions-from-5-november?fbclid=IwAR36LxhSaMwIQxakJUg_kci7a7iYtNE919YqhBgc5Ut8gbyThHmk9xCjLwM

To ensure the safety of patients and staff our practice policy has changed: We are now asking all patients to arrive no earlier than 5 minutes before their appointment time so that we can adhere to social distancing throughout the practice. If patient's arrive earlier than this then they will be asked to wait outside. We hope you understand that this is to protect everyone entering the building. Thank you in advance for your continuing support and co-operation. 

For the time being we are not offering our extended service until 8pm. Therefore, the building will close each weekday at 6pm and the phone lines will close at 6:30pm.

Preston has had a recent spike in Coronavirus cases & we need your help to avoid a full outbreak. Please avoid visitors in your home, wear face coverings in enclosed public spaces and ensure you get tested if you have symptoms. Government guidance has now changed regarding self-isolation. If you display symptoms of Covid-19, or test positive for the virus, you will now need to isolate for 10 days and members of your household will still need to isolate for 14 days. 

 NHS

Flu Vaccines 2020:

From Monday 21st September you can now call our dedicated flu line on 01772 693153 to book in for your flu vaccination!!

Currently the vaccines are available for these categories:

1) Over 65s

2) Those with chronic diseases

3) Those with severe obesity 

4) Carers 

5) Children of school age ONLY if they have a chronic disease 

6) Nasal flu vaccine for children aged 2-5 if they are not at school 

**Children are only to have the nasal flu and cannot have the injection due to shortage in stock**

The following are unable to book at this current time:

1) Over 50s - There is no official guidance on this yet so unable to have

Call our flu line on 01772 693153 to book!! 


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(Site updated 25/11/2020)
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