Accessibility Statement
This website is run by Issa Medical Centre-Patel. We want as many people as possible to be able to use this website. This means you should be able to:
- change colours, contrast levels and text size using your browser settings
- zoom in without the text spilling off the screen
- navigate most of the website using a keyboard
- listen to most of the website using a screen reader
- understand the website content in clear and simple language
We are also working to make sure the website is easy to use on mobile phones, tablets and desktop computers.
How accessible this website is
We know that some parts of this website may not yet be fully accessible. We are currently reviewing the website and have asked our website provider to confirm and advise on technical accessibility issues, including:
- colour contrast
- keyboard navigation
- screen reader compatibility
- image alternative text
- heading structure
- form labels
- focus visibility
- links and buttons
- downloadable documents
Feedback and contact information
If you find any problems using this website, or if you need information from the website in a different format, please contact us.
You can contact the practice by phone:
Deepdale: 01772 798122
Fulwood: 01772 253554
You can also use the contact form on our Contact Us page:
https://www.issamedicalgroup.co.uk/contact-us/
We will review your request and respond as soon as possible.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find a problem that is not listed on this page, or you think we are not meeting accessibility requirements, please contact the practice using the details above.
Enforcement procedure
The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service:
https://www.equalityadvisoryservice.com/
Technical information about this website’s accessibility
Issa Medical Centre-Patel is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the issues listed below.
Non-accessible content
The content listed below may not be fully accessible.
Some images or campaign graphics may not have suitable alternative text. This can make them difficult for screen reader users to understand.
Some pages, links, buttons, headings or forms may need further review to make sure they work correctly with keyboard navigation and screen reader software.
Some colour combinations may need further testing to make sure there is enough contrast between text and background colours.
Some downloadable documents, if present, may not be fully accessible to screen reader users.
Some third-party services linked from this website, such as online consultation tools, NHS services, maps or external websites, may not be fully controlled by the practice.
What we are doing to improve accessibility
We are reviewing the website and asking our website provider to check the technical accessibility issues raised in our audit.
We will update this statement when the review has been completed and when any further accessibility fixes have been made.
Preparation of this accessibility statement
This statement was prepared on 15 July 2026.
This statement was last reviewed on 15 July 2026.
This statement is based on a review of the website, the audit feedback received, and the accessibility issues currently being checked with the website provider.
Sources used: GOV.UK model accessibility statement, NHS England GP website accessibility guidance.